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RETURNS & REFUNDS

OUR 14-DAY RETURN POLICY

We offer a 14-day return policy to ensure your shopping experience is as straightforward and satisfactory as possible. You have 14 days from the day you receive your item to initiate a return if you’re not completely satisfied with your purchase.

CONDITIONS FOR RETURNS

Our customer service team will provide you with instructions for returning the product.

To be eligible for a return, your item must meet the following criteria:

Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.

EXCHANGES:

For expedited assistance, we recommend initiating the exchange process by contacting us via email – info@destaniya.com – to arrange your return. Once approved, follow our standard return procedure to send back the item. In the meantime, feel free to place a new order for the desired item. This streamlined approach ensures a swift and efficient exchange process, guaranteeing you receive the items you desire without delay. Thank you for choosing Destaniya, where customer satisfaction reigns supreme.

REFUNDS: Ensuring your peace of mind, our promise to you

Once we’ve received and carefully reviewed your return, we’ll promptly inform you if your refund has been approved. If it has, you can expect your funds to be returned to your original payment method within 10 business days. Please be patient, as sometimes banks or credit card companies may take a bit longer to process refunds.

If you haven’t received your refund within 14 business days of approval, please don’t hesitate to contact us at – info@destaniya.com – . We’re here to help.

We endeavor to process returns or exchanges within 14 calendar days and will promptly notify you once the process is complete. Refunds may take up to 10 calendar days to be credited to your account, contingent on your bank or card issuer. Rest assured, we commit to issuing refunds within 14 calendar days of the return process.

Please note that while the return cost is typically the responsibility of the purchaser, in the event of receiving an item due to a product factory defect or delivery error, the return shipment will be facilitated by us at no expense to purchaser. Please email us via – info@destaniya.com

€ EUR
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  • $ USD
  • £ GBP

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