Refund policy

RETURNS & REFUNDS POLICY

OUR 30-DAY RETURN POLICY

We offer a 30-day return policy to make your shopping experience as straightforward as possible. You have 30 days from the day you receive your order to register your return if you’re not completely satisfied with your purchase.

HOW TO RETURN YOUR ORDER

You can easily register your return through our online return portal:

Portal link: https://destaniyareturns.shipping-portal.com

Simply enter your zip code and order number (including the #) in the portal and follow the instructions to register your return and obtain your return label.

Please make sure your return is registered through our return portal before sending your parcel back to us. Returns sent without prior registration may not be accepted or may experience delays in processing.

CONDITIONS FOR RETURNS

Please handle and return all items with care.

When returning your order, we ask that items are:

  • Unworn, other than what is reasonably necessary to try on and assess the fit.
  • Free from stains, make-up, deodorant marks, perfume, body odour or other signs of wear.
  • Returned with all original tags and accessories, where reasonably possible.
  • Returned in the original individual product packaging, where reasonably possible.
  • Neatly folded and securely packaged to prevent unnecessary creasing, soiling or damage during transit.
  • Accompanied by the order details or proof of purchase.
  • If you choose to return your item using a different method, Destaniya will not be responsible for delivery. We will not be liable for any losses incurred during shipping.

Customers may inspect and try on an item as they reasonably would in a physical store. Handling or use beyond what is reasonably necessary to assess the nature, characteristics and fit of the item may result in a reduction of the refund if this causes a loss in value.

RETURNED ITEMS REQUIRING ADDITIONAL HANDLING

If a returned item requires additional cleaning, steaming, repair, sorting or other handling beyond our standard return process due to its condition or the way it was returned, Destaniya may deduct a reasonable amount from the refund to reflect the resulting diminished value and additional processing required.

This may include stains, make-up, strong odours, signs of wear, damage, excessive soiling, or loose or mixed items requiring additional sorting or identification.

Any deduction will be assessed individually and proportionately. Standard inspection, folding and repackaging will not result in a deduction.

EXCHANGES:

For expedited assistance, we recommend initiating the exchange process by contacting us via email – info@destaniya.com – to arrange your return. Please note that exchanges are only possible if the size does not fit, and this service is guaranteed by us. Once approved, follow our standard return procedure to send back the item. In the meantime, feel free to place a new order for the desired item. This streamlined approach ensures a swift and efficient exchange process, guaranteeing you receive the items you desire without delay. Thank you for choosing Destaniya, where customer satisfaction reigns supreme.

RETURNS FOR IN-STORE PURCHASES
Items purchased in our physical stores cannot be returned or exchanged, unless they are defective or non-conforming under statutory warranty. 

REFUNDS: Ensuring your peace of mind, our promise to you

Once we’ve received and carefully reviewed your return, we’ll promptly inform you if your refund has been approved. If it has, you can expect your funds to be returned to your original payment method within 10 business days. Please be patient, as sometimes banks or credit card companies may take a bit longer to process refunds.

If you haven’t received your refund within 30 business days of approval, please don’t hesitate to contact us at – info@destaniya.com – . We’re here to help.

We endeavor to process returns or exchanges within 30 calendar days and will promptly notify you once the process is complete. Refunds may take up to 10 calendar days to be credited to your account, contingent on your bank or card issuer. Rest assured, we commit to issuing refunds within 30 calendar days of the return process.

Please note that the return shipping cost (€7.50) per parcel is the responsibility of the customer. We are pleased to offer free exchanges as part of our commitment to providing a best in class customer experience. If you have received an item with a manufacturing defect or an incorrect item due to an error on our part, we will arrange the return shipment free of charge. Please contact us at – info@destaniya.com – before returning your item.